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Exchanges & returns

Returns Policy

You can return or exchange any item, for any reason, within 30 days of receipt.

Faulty items: If an item arrives faulty, you must inform us within 30 working days of receipt of the order. Once the faulty item is received back, you will be offered a new product or full refund or store credit, whichever you prefer. Any refunds will be made to your credit card or PayPal account.

Change of mind: If you change your mind on a purchased item, you will be given a store credit to the same value once the item has been received in good order, and any shipping costs incurred will not be refunded. You must inform us within 30 working days and products must be returned undamaged, unused in saleable condition.

All items being returned must not be affected by being used in an abnormal way, or reduced in value by delay on your part.

If you wish to exchange or return an item, please contact us at



All Goos-e products have a 12 month warranty.

For full warranty terms see our full Terms & Conditions.


Make a claim

To make a claim under the Standard Warranty you will need to:

  1. Contact R&D Media Group to register your claim and provide the details to enable us to assess the claim.
  2. Return the product to us, accompanied by an RMA form including RMA number, which will be send to you after you registered your claim with us.
  3. Please note, you will need to submit proof of purchase (e.g. bill of sale, invoice or purchase receipt) with your claim.
  4. The product will be at the owner's risk whilst in transit to and from the R&D Media Group repair centre.
  5. R&D Media Group and its Authorized Service Centres may seek reimbursement of any costs incurred by them when the product is found to be in good working order.
  6. Once we received your product we will make a first assessment and inform you about the procedure we have to take.



R&D Media Group can arrange repair for problems that occur out of the manufacturers warranty terms.

You will have to contact us and we will advice you about the possible cost for repair and the procedure we have to take.


R&D Media Group Pty Ltd
3 Kunari Place, Mona Vale NSW 2103

(02) 9997 7823

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